TERMS AND CONDITIONS OF ORDER

1. The Vendor. “The Vendor” shall mean Heating Efficiency Services Ltd.
2. Acceptance of Order. The Order shall not become binding on the Vendor until the Order has been signed by the Customer and accepted in writing by the Vendor.
3. Payment. The Customer will pay the Vendor’s engineer the total price shown overleaf immediately on completion of the work. All cheques, money orders, and postal orders shall be made payable to Heating Efficiency Services ltd and shall be crossed “& Co”.
4. Non Payment. In the event of non payment of all or part of the price, the Vendor shall be entitled to charge interest on any balance due (whether before or after judgement) at the rate of 4% above the rate of Nat West Bank PLC from time to time in force.
5. Specification. The work to be done and any materials or equipment to be supplied by the Vendor may be varied in any manner prescribed by the Vendor’s Technical Service Department as necessary for the safe and/ or efficient completion of the work and the Vendor reserves the right to decide the final position of any equipment having regard to safety and other factors. Any alteration from the particulars of the Order made at the request or with the consent of the Customer shall entitle the Vendor to charge for additional work and materials.
6. Time for Completion. The Vendor gives no warranty (express or implied) as to the time by which the work will be completed, but the Vendor will use its best endeavours consistent with current conditions to complete the work within a reasonable time.
7. Access. It is a condition of the Vendor’s acceptance of the order that free and safe access will be given to the Vendor’s workmen and supervisors to carry out the work. If free and safe access is not given, the vendor reserves the right to make an additional charge to the customer.
8. Alterations necessary for Installation. Whilst the Vendor will take care to avoid unnecessary damage the Total Price shown in the Order does not include the cost of making good decorations, walls, floors, floor coverings or other parts of the premises, and the Vendor is not under any obligations whatsoever to effect any such making-good. The cost of any making-good (if at all) shall be borne by the customer and the Vendor shall be entitled to charge for any additional work or materials it agrees to undertake or supply. The Vendor reserves the right at any time to refuse to commence or complete any works hereunder where the Customer has failed to remove or protect ant such items and the Vendor shall be entitled to terminate this agreement without prejudice to any other rights the Vendor may have.
9. Care of goods and materials. Upon delivery to the customer’s premises of any goods, materials or equipment to be supplied by the Vendor or of any tools or appliances to be used in connection with the work, the customer shall be fully responsible for any damage to or loss of the same.
10. Planning, Building Regulations and By-Law Consents. The Customer shall be solely responsible for ant planning permission or any consent under relevant building regulations or by-laws that may be required for the work.
11. Guarantee. The Vendor guarantees to make good by replacement or repair any defect in or failure of any equipment supplied pursuant to the Order which appears within 24 calendar months of completion of the work. This guarantee does not cover defects caused or failures resulting from misuse or neglect after completion of the work or the failure of existing equipment. The Customer must as conditions of making any claim under the above guarantee notify any defects promptly. The Customers statutory rights are not affected.
12. Limitation of Liability. The Vendor will not seek to exclude or restrict its liability for death or personal injury resulting from the Vendor’s negligence in connection with the work.
13. Disclaimer. The Vendor shall not be liable for any damage to the Customer’s furniture, fittings or other possessions or property (whether occasioned by the negligence of the Vendor or its employees or agents or otherwise) where such items should reasonably have been removed or protected by the Customer pursuant to Clause 7 hereof before commencement of the Works. In case of any other loss or damage (whether direct or consequential) for which the Vendor’s liability is restricted to a maximum amount equal to £500,000.
14. Applicable Law. The agreement between the Customer and Heating Efficiency Services Ltd shall be construed and shall take effect in all respects in accordance with English Law.
15. Asbestos. The removal of any asbestos found within the premises will be the responsibility of the Customer.

WEBSITE TERMS AND CONDITIONS

When you use the Heating Efficiency Services Limited website you agree with the terms set out below. If you do not agree with these terms then we advise that you do not use the website.

Certain parts of this website ask you to supply us with information. With your permission we use this information for various purposes such as marketing. However, we never covertly gather personal information about you. We will always make you aware when we are gathering information and we always follow UK data protection laws.

When you agree that we can store your personal information this will be held by Heating Efficiency Services Limited and HES Group Limited who process it on Heating Efficiency Services Limited’s behalf. Heating Efficiency Services Limited may use the data to supply you with information about Heating Efficiency Services Limited, its related group companies and for certain statistical purposes. We may also use the data for both marketing and promotional purposes. You will be asked if you agree to your details being used for these purposes and have the opportunity to say no.

If you subsequently want us to remove or amend your details then you can Freephone 08000 93 70 60

We require a valid e-mail address to contact you. Tell us if this e-mail changes. You can contact us by e-mail by choosing the 'Contact us' link, which is accessible from most pages of the site.

If you would prefer to phone us you can call our team on Freephone 08000 93 70 60.

We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. Likewise, we can change the prices and details of products, services and offers shown online at any time. We can only provide products and services if they are available, and we cannot guarantee that they will be.

The copyright for the material contained in this website belongs to Heating Efficiency Services Limited. This includes intellectual property, designs and know-how. The images, logos and names on this website also belong to Heating Efficiency Services Limited

We have the right to change our terms and conditions at any time. Our current terms and conditions will always be displayed on these pages so you can check them at ant time. Being aware of our terms and conditions is your responsibility.

The information in our website is not advice and should not be construed as such.

The information on this website is aimed only at UK residents. The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website.

Phone calls and e-mails may be recorded to ensure we’re providing you with a good service.

Ukenergysaving.co.uk is a Heating Efficiency Services Limited website and belongs to Heating Efficiency Services Limited.

If you discover a fault with our website please contact us by Freephone 08000 93 70 60.

Registered office:
HWCA Limited
1st Floor Northern
Assurance Buildings
9 – 21 Princess Street
Manchester
M2 4DN.

Company number: 05846808.